Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since
your purchase, unfortunately we can’t offer you a refund or
exchange.
To be eligible for a return, your item must be unused and
in the same condition that you received it. It must also be
in the original packaging.
Several types of goods are exempt from being returned.
Perishable goods such as food, flowers, newspapers or
magazines cannot be returned. We also do not accept
products that are intimate or sanitary goods, hazardous
materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of
purchase.
Please do not send your purchase back to the
manufacturer.
There are certain situations where only partial refunds are
granted (if applicable)  
- Any item not in its original condition, is damaged or
missing parts for reasons not due to our error
- Any item that is returned more than 30 days after
delivery

Refunds (if applicable)
​
Once your return is received and inspected, we will send
you an email to notify you that we have received your
returned item. We will also notify you of the approval or
rejection of your refund.
If you are approved, then your refund will be processed,
and a credit will automatically be applied to your credit
card or original method of payment, within a certain
amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank
account again.
Then contact your credit card company, it may take some
time before your refund is officially posted.
Next contact your bank. There is often some processing
time before a refund is posted.
If you’ve done all of this and you still have not received
your refund yet, please contact us at
support admin@primitivestonearchery.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately
sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If
you need to exchange it for the same item, send us an
email at admin@primitivestonearchery.com and send your item
to: Att: Primitive Stone Archery - Scouting - Tracking Inc, Returns mailed to: 3 Barnes Cres. Ottawa, Ontario

Gifts
If the item was marked as a gift when purchased and
shipped directly to you, you’ll receive a gift credit for the
value of your return. Once the returned item is received, a
gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the
gift giver had the order shipped to themselves to give to
you later, we will send a refund to the gift giver and he will
find out about your return.

Shipping
To return your product, you should mail your product to:
Att: Primitive Stone Archery - Scouting - Tracking Inc, Returns mailed to: 3 Barnes Cres. Ottawa, Ontario.
You will be responsible for paying for your own shipping
costs for returning your item. Shipping costs are non-
refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund.
Depending on where you live, the time it may take for your
exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider
using a trackable shipping service or purchasing shipping
​insurance. We don’t guarantee that we will receive your order.